NOVI is a member of the Dutch Council of Training and Education (NRTO – in Dutch: Nederlandse Raad voor Trainers en Opleiders). NOVI observes a high standard of quality and has been tested in this respect by an independent accreditation institution. NOVI is a transparent organisation that offers good provision of services, holds professional relations with their customers, has skilled employees and regularly assesses customer satisfaction.
NOVI follows the General Terms and Conditions of the NRTO. These conditions apply to all participants who anticipate registering or have registered for a NOVI course or study (see terms for consumers) and to companies and organisations who are anticipating an agreement or have a signed agreement with NOVI (see terms for entrepreneurs and companies). Click here to access the terms and conditions for consumers and click here to access the terms and conditions for companies and organisations.
These Terms and Conditions refer to a Disputes Committee. This committee handles complaints for both consumers and companies. NOVI adheres to the codes of conduct specified by the NRTO. Participants who anticipate registering or have registered for a NOVI course or study are subject to these codes of conduct for consumers and for entrepreneurs and companies.
Click here for the complaints procedure.
Click here for the exam regulations for participants.
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